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Guidelines for Exchange or Return

We sincerely hope that you are completely satisfied with your Thumbs Out Australia purchase however should you need to return an item please read this policy.

Items must be in 100% new condition, have not been worn or altered.

Exchanges that have been worn, damaged, or altered from their original condition will not be returned to the customer and no refund or exchange will be given. Determination of the condition of an item will be at the complete discretion of Thumbs Out Australia.

PLEASE NOTE: Shipping and handling charges are not refundable and customers are responsible for all shipping costs on exchanges. Unidentified returns/exchanges may be returned to the sender. Exchange postage is dependent on each customer therefore you must email us at admin@thumbsout.com.au before you return any product for an exchange postage rate and location details.

Once your product(s) has been received and it has undergone a quality control check to ensure that it has not been worn, damaged, or altered from the original condition, we will process your return. Please allow up to 2 weeks for processing from the date we receive your product(s).

Responsibility and liability of the goods remain with the purchaser until such time as the item has been received and accepted for by Thumbs Out Australia. Thumbs Out Australia will not accept liability of any items damaged during the return process if they are not securely and appropriately packaged.

Please be aware that items do tend to get lost in the mail, therefore, we strongly recommend that you ship your order back to us with some form of delivery confirmation such as Registered Post.

We cannot be responsible for any orders that do not reach us.

Exchanges are subject to product availability.

 

Exchange & Returns Form

Please print this form and return it with your exchange or return

Date: ______________________________________________________________

Order Number: _______________________________________________________

Contents:

Thumbs Out ___________________________________________________ (size)

Bracelets ______________________________________________________ (size)

Other ______________________________________________________________


Reason for exchange or return: ______________________________________________________________________

________________________________________________________________________________________

Preferred Outcome: _______________________________________________________________________

________________________________________________________________________________________